Refund Policy

REFUND POLICY

Refunds

If an item arrives damaged and a full refund for the item is requested, please provide pictures of the damages and a picture with the shipping label’s tracking number clearly visible. Upon receiving the pictures as proof of damage, the item must be shipped back to the warehouse it came from.

Only select items are eligible for free returns, and most items must be shipped back at the customer’s expense. Once the item arrives at the warehouse, only the defective item is eligible for a refund.

If a refund is requested, the customer does not get to keep the item and must ship it back to receive a full refund for only the defective product.

Customer must submit their picture proof of damages within 10 days of the delivery date. After 10 days, the item will no longer be eligible for returns.

Only defective items are eligible for returns. No refunds will be given in the event that a customer decides they don’t care for the product after all.

Please note that items that do not arrive by the customer's preferred delivery date are not eligible for refunds solely based on the delivery date. Transit times can be unpredictable, and we are unable to guarantee specific delivery dates.

Shipping Fees

Shipping is non-refundable and will not be refunded under any circumstances.

Exchanges

Unfortunately, we are unable to offer exchanges at this time. 

Replacements for Damaged Products

If an item arrives damaged and you would like to request a full refund, please provide pictures of the damages along with a picture of the visible shipping label showing the tracking number. Upon receiving these pictures as proof of damage, the item must be shipped back to the warehouse it originated from. Please note that only select items are eligible for free returns; most items must be shipped back at the customer's expense. Once the item arrives at the warehouse, only the defective item will be eligible for a refund.

Customer must submit their picture proof of damages within 10 days after the date of delivery. After 10 days, the item will no longer be eligible for replacement.

Only select items are eligible for free returns; most items will be shipped back at the customer's expense.

Gift Cards and Digital Products

Gift cards and digital products are not eligible for refunds.

 If you have any questions, please contact support@joyinthehome.com